So-called voice response technology is now routinely used in telephone answering systems and in other consumer services and products. Google is by no means the only company working toward more advanced speech recognition capabilities. “We are dramatically increasing value to the advertiser through location and voice,” said Vic Gundotra, a former Microsoft executive who now heads Google’s mobile businesses. The query “What is the best pizza restaurant in Noe Valley?” returns a list of three restaurants in that San Francisco neighborhood, each with starred reviews from Google users and links to click for phone numbers and directions.Īs with other Google products the service is freely available to consumers, and the company plans to eventually make it available for phones other than the iPhone. The service can be used to get restaurant recommendations and driving directions, look up contacts in the iPhone’s address book or just settle arguments in bars. Google executives declined to estimate how often the service gets it right, but they said they believed it was easily accurate enough to be useful to people who wanted to avoid tapping out their queries on the iPhone’s touch-screen keyboard. The Google system is far from perfect, and it can return queries that appear as gibberish.
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Yahoo’s oneSearch with Voice is more flexible but does not appear to be as accurate as Google’s offering. The Microsoft Tellme service returns information in specific categories like directions, maps and movies. Both Yahoo and Microsoft already offer voice services for cellphones.